Shipping policy

Shipping Policy

Free tracked shipping on every order
We ship to addresses in the United States. Shipping is free on all orders.

Processing time
Orders are packed and dispatched from our fulfillment partner's warehouse within 1–3 business days (Monday to Friday, excluding holidays). You'll get an email with your tracking number as soon as your order ships.

Delivery time
Most orders arrive within 6–10 business days of being placed. That's 1–3 days of processing plus 4–6 days in transit. Delivery can occasionally take longer during peak seasons or because of carrier delays.

If we can't ship your order within the time stated, we'll email you with a new estimated date and give you the option to cancel for a full refund.

Tracking
Use the tracking link in your shipping email to follow your order. Tracking can take 1–2 business days to show its first update after dispatch.

Duties and taxes
Our prices include any import duties and taxes. You won't be asked to pay anything when your order is delivered. If a carrier ever asks you for a fee, contact us and we'll reimburse it.

Bundles
2- and 3-bottle sets are shipped together in one parcel with one tracking number.

Wrong address
Please check your shipping address at checkout. If you spot a mistake, email us straight away. We can update it any time before the order ships. Once it has shipped, we can't redirect it.

Lost, late or damaged parcels
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or give you a full refund. If your order arrives damaged, email us a photo within 7 days of delivery and we'll replace it free of charge, with no need to return it.

Contact
support@plainwellcopper.com. We reply within 24 hours.