Refund policy

Refund Policy

We want you to love your PlainWell bottle. If it isn't right for you, you have 30 days from the day your order is delivered to ask for a return.

30-day returns
To start a return, email us at support@plainwellcopper.com with your order number. We'll reply within 24 hours with return instructions and the return address. Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.

To be eligible, items must be returned within 30 days of delivery, with the bottle and cap included. Normal signs of use are fine, including the natural darkening of copper.

Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or incorrect. We recommend using a tracked service, as we can't refund returns that are lost on the way back to us.

Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

If you bought a 2- or 3-bottle set and return only part of it, the refund is based on the per-bottle price you paid in that set.

Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery at support@plainwellcopper.com with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Cancellations
You can cancel your order free of charge any time before it ships. Email us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can still return it under this policy.

Lost or late orders
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or give you a full refund.

Questions?
Email support@plainwellcopper.com. A real person replies within 24 hours.